FAQ
Frequently Asked Questions
Find answers to common questions about shopping with Elilora. From orders, shipping, returns, to product care, we’ve got you covered.
Orders & Shopping
1. How can I track my order?
After placing an order, you will receive a confirmation email with a tracking number. Use it to monitor your order in real-time, whether it’s a Luna Petal Draped Elegant Base Top or a Velour Frost Faux Fur Winter Jacket.
2. Can I modify or cancel my order?
Orders can only be modified or canceled within the first 24 hours of placement. Contact our support team immediately with your order number and request details.
3. Do you offer gift wrapping?
Yes! We provide eco-friendly gift packaging upon request at checkout. Perfect for pieces like Bloom Ink Printed Slip Dress or Grace Pleat Flowing A-Line Maxi Skirt.
Payment & Security
4. What payment methods do you accept?
We accept major credit cards, PayPal, and Apple Pay. All payments are processed securely.
5. Is my payment information safe?
Yes. Elilora uses SSL encryption to ensure that your data is protected during checkout.
Shipping & Delivery
6. How long does delivery take?
Standard shipping: 5–10 business days. Expedited shipping: 2–5 business days. International delivery may vary due to customs clearance.
7. Do you provide tracking information?
Yes, all orders come with a tracking number emailed after shipment.
8. Can I change my shipping address after placing an order?
Address changes must be requested within 24 hours of placing the order. Contact our support team immediately.
Returns & Exchanges
9. What is your return policy?
Items can be returned within 14 days of receipt. Products must be in original condition, unworn, and with tags intact.
10. How do I exchange an item?
To exchange, return the original item and place a new order. Contact us for guidance on ensuring the return and exchange process is smooth.
Product & Sizing
11. How do I choose the correct size?
Check our size guide for measurements before purchasing. Each item, from Western Muse Low-Rise Wide-Leg Trousers to Urban Ease Drawstring Straight-Leg Pants, has specific sizing details.
12. Are colors shown on the website accurate?
We strive for accurate colors, but monitor settings may vary. Each product photo represents the item as closely as possible.
Need More Help?
If your question isn’t answered here, our customer service team is ready to assist you with any order, shipping, or product inquiries.