Shipping Policy

Shipping Policy

Elilora is committed to delivering your designer fashion pieces safely and on time. This shipping policy outlines our procedures, timelines, and recommendations to ensure a smooth delivery experience.

1. Order Processing

All orders are carefully reviewed and processed within 1–3 business days. This includes quality inspection and packaging for items such as Contour U-Neck Sculpt Tank Top and Autumn Drift Oversized Longline Coat.

Orders placed on weekends or holidays will be processed on the next business day. Customers will receive an email confirmation once the order is processed.

2. Shipping Methods & Delivery Times

Elilora provides several shipping options depending on your location and urgency:

  1. Standard Shipping: Typically 5–10 business days. Tracking information is provided for items like Velour V-Neck Winter Flow Dress or Lustre Satin Low-Rise Sculpt Trousers.
  2. Expedited Shipping: 2–5 business days. Ideal for urgent orders. Full tracking updates are provided at every stage.
  3. International Shipping: Delivery times vary based on destination. Customs clearance may add extra days. Tracking numbers allow you to monitor progress globally.
  4. Shipping Costs: Calculated at checkout based on delivery method, location, and order weight.

3. Packaging & Care

Elilora ensures every item is securely packaged. Your pieces, including Nomad Ink Printed Hooded Cardigan and Breeze Flow Minimal Summer Camisole, are folded, bagged, and boxed for safe transit.

Our packaging is eco-conscious, reflecting our commitment to sustainability. Protective materials are chosen to prevent damage and maintain the quality of delicate fabrics.

4. Tracking Your Shipment

Each order comes with a unique tracking number. Use this number to monitor your package in real-time. Tracking includes current location, estimated delivery date, and courier details.

Tips for smooth tracking:

  1. Keep your order confirmation email for reference.
  2. Enter the tracking number accurately on the courier's website.
  3. Check updates regularly to anticipate delivery.
  4. Ensure your shipping address is complete to avoid delays.

5. Delivery Instructions & Special Requests

If you have specific delivery instructions, such as leaving packages at a safe location, please add notes during checkout. Elilora will forward these instructions to the shipping carrier whenever possible.

For example, receiving items like Wild Relic Animal Print Leather Skirt or Drape Muse Asymmetric Waist Sleeveless Dress may require signature confirmation.

6. Delays & Exceptions

While we strive for punctual delivery, delays can occur due to:

  1. High order volumes during holidays or sales events.
  2. Customs clearance for international orders.
  3. Weather-related or courier service disruptions.

In case of significant delays, our customer service team will proactively contact you with updates.

7. Lost or Damaged Packages

If your package is lost or items are damaged during transit, please contact Elilora immediately. Include your order number, item details, and any photos of damaged items.

We will work with the courier to resolve the issue quickly and ensure replacement or refund as appropriate.

Contact Our Shipping Support

For questions about shipping timelines, special delivery requests, or tracking issues, our support team is available to assist you promptly.

Email: sales@elilora.com

Phone: +1 720 803 7067

Website: elilora.com